5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality management processes.
Security guard businesses are unlike any seller a property manager usually hires. If you hire a painter, then you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard business, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your guards. In the majority of cases they likely are, but it’s important to employ a system of verification and quality management to make sure that problems connected with the lack of doing these tasks do not begin to happen.
In this guide we’ll discuss five (5) easy actions to enhancing your safety guard service and attaining what you picture as your perfect keyholding company london.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your condition is one of these states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security provider and inquire does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to display if the protector is a good match for your property is to conduct a short”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue will tell you a good deal on what to expect from this guard and it gives you a chance to request another guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his delegated property is not as complete. We call the orientation for the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security firm double lender? (Double banks is the process of experiencing a seasoned guard working at precisely the exact same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the answer to each of the questions and be certain they fit with what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes on preparing a guard to work at your premises.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of good security guard service. When security businesses provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel their work is not important and they begin to find themselves as less of a part of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of distant oversight that prove most successful are: Officer Tour Tracking Systems
If your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are in your premises. These tracking systems permit the security guard business to monitor the time and log the activity of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the safety guard provider provides a way of making certain each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions about their duties and responsibilities to make sure they know their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be sure the adviser is not actually a security guard business. If so, your audit is guaranteed to develop problems with your current security guard business.